About us
• Goal Craft GCS is a dynamic and innovative business process outsourcing (BPO) company start up. Our mission is to empower businesses by delivering high-quality, scalable, and cost-effective outsourcing solutions tailored to meet their unique needs.
• With a commitment to excellence, we strive to craft exceptional outcomes that drive growth and efficiency for our clients.
• Our advocacy is to help those qualified students who don’t have the financial capability to get themselves to college, by providing them the necessary skills and communications training and matching them with our clients’ needs in order to provide them jobs that would enable them to study and finish college.
Vision and Mission
• Vision: To be the trusted partner for businesses worldwide, delivering excellence in outsourcing and empowering success through innovation.
• Mission: To craft tailored outsourcing solutions that enhance operational efficiency, elevate customer experiences, and achieve measurable results.
Our CORE Values
• Growth - We are committed to fostering growth—for our clients, our employees, and our company. By embracing innovation and continuous improvement, we ensure that success is a shared journey.
• Collaboration - Success is built on teamwork. We prioritize open communication and strong partnerships, working together with clients and colleagues to achieve common goals.
• Service Excellence - Our dedication to delivering exceptional service defines who we are. By exceeding expectations and focusing on quality, we aim to create lasting value for our clients and stakeholders.
Our Services
At Goal Craft, we provide a wide range of customized outsourcing solutions designed to meet the unique needs of our clients:
• Customer Support
1. Multichannel support (voice, email, chat, and social media).
2. Focus on customer satisfaction and retention through empathy and efficiency.
• Technical Support
1. Tier 1 and Tier2 support services for resolving customer issues.
2. Expertise in troubleshooting hardware, software, and connectivity problems.
• Back-office Operations
1. Data entry and processing.
2. Order management, document handling, and record keeping.
• IT Support Services / Manage Service Provider
1. Comprehensive IT help desk services.
2. Infrastructure support and network monitoring to keep your systems running
smoothly.
• Tutorial Services
1. Academic Tutorials.
2. English and Filipino Tutorials.
Industries We Serve
Our leadership industry experience allows us to cater to diverse industries, including:
• Healthcare
• E-commerce & Retail
• IT and Technical Support
• Financial Services
• Travel & Hospitality
Why Choose Us
At Goal Craft, we differentiate ourselves through:
• Tailored Solutions: Custom-fit services to match your business goals.
• Scalable Operations: Flexible staffing to adapt to your changing needs.
• Cost-effectiveness: High-quality services at competitive rates.
• Commitment to Quality: A focus on exceeding client expectations.
Leadership Team
At Goal Craft GCS, our leadership team combines extensive industry expertise with a passion for delivering exceptional results. With 20+ years of combined experience in the BPO, Customer Service, Financial, Hospitality and Travel Industry this company is built on a foundation of years of professional experience.
I. Maria Theresa Villamiel, Founder & CEO
II. Dennis Villamiel, Chief Financial Officer (CFO)
III. Christopher Alcazar, Chief Operating and Technology Officer
IV. Rence Tuviera, Chief Client Officer, Head of Customer Success